Frequently Asked Questions
Everything you need to know about our handcrafted home collections.
What is the typical lead time for furniture orders?
Since many of our pieces are made to order by skilled artisans, lead times typically range from 8 to 12 weeks. You will receive a specific delivery estimate once your order is confirmed.
Do you offer international shipping?
Yes, we ship our home collections worldwide. Shipping costs and delivery times vary by location and are calculated at checkout based on the weight and dimensions of your items.
Can I request fabric swatches before purchasing?
Absolutely. We recommend ordering swatches to ensure the color and texture perfectly complement your space. You can order a curated selection of fabric samples directly through our website.
What is your return policy for home accessories?
Standard accessories and lighting can be returned within 14 days of receipt, provided they are in their original packaging. Please note that bespoke or made-to-order furniture pieces are non-refundable.
How do I care for my Nicola Harding textiles?
Most of our linens and textiles should be professionally dry cleaned to maintain their color and integrity. Specific care instructions are included on the product page and the physical care label of each item.
Are your products sustainably sourced?
Sustainability is at the heart of our design process. We prioritize natural materials, work with local craftspeople to reduce carbon footprints, and ensure our wood is sourced from FSC-certified forests.